Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our Warranty covers the owner of the product for a period of 3 years from the date of sale on the bolt work and body of the safe, 1 year on all mechanical locks and 1 year on the electronics’ which in the event of a Defiance safe locking system, lock or electronic system no longer functioning in accordance Defiance Safe Co will be happy to provide you of the service/replacement of faulty parts. If a service agent is not available in the area, full technical support and parts will be available.
If a service agent is asked to look at a warranty issue, and has found either fowl play or misuse has taken place. All charges will be passed onto the client and possible cancellation of warranty.
Defiance Safe Co reserves the right to select if required the method of warranty. Eg, Repair or Replacement. If replacement required then the faulty unit is to be packed up into a state fit for shipping and help to load onto the freight transport. Defiance Safe Co must arrange any appointments necessary in respect to warranty.
As part of the warranty process you may be asked take photos and answer some questions that relate to the operation of the unit and problems you may have been experiencing with the unit.
All Warranty Claims must be made to:
Defiance Safe Co
21 / 130 Hassall Street, Wetherill Park NSW 2164
Ph (02) 9757 4011
Fax (02) 9757 4122