Our Product Warranty & Guarantee

Our goods come with guarantees that cannot be excluded under the ACL. You’re entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. As part of the warranty process, you may be asked to take photos and answer some questions that relate to the operation of the unit and problems you may have been experiencing with the unit.

Our Warranty covers the owner of the product for a period of 3 years from the date of sale on the bolt work and body of the safe, 1 year on all mechanical locks and 1 year on the electronics. In the event of a Defiance Safe locking system, lock or electronic system no longer functioning, Defiance Safe Co will be happy to provide you with a service and/or replacement of faulty parts. If a service agent is not available in the area, full technical support and parts will be available.

If a service agent is asked to look at a warranty issue and has found that either foul play or misuse has taken place, all charges will be passed onto the client and possible cancellation of warranty. If required, Defiance Safe Co reserves the right to select the method of warranty. E.g. Repair or Replacement. If replacement is required, then the faulty unit is to be packed up into a state fit for shipping and help provided to load the unit onto the freight transport. Defiance Safe Co must arrange any appointments necessary with respect to warranty.

All Warranty Claims must be made to:

Defiance Safe Co

21 / 130 Hassall Street, Wetherill Park NSW 2164
Ph (02) 9757 4011
Fax (02) 9757 4122
Email: sales@defiancesafe.com.au

  • Batteries

    No warranty claims will be accepted on batteries or resulting damage caused by leaking batteries.

  • Lost Combination

    Lost or missing combinations are not covered under warranty.

  • Damage

    The warranty does not cover any damage that is found on the safe after delivery.

  • Theft

    The warranty does not cover theft of any kind including content or the safe itself. Please contact your insurance company for further details.

  • Area of coverage

    The warranty is only valid on main land Australia and Tasmania. All other areas of may require the safe to be returned to Defiance Safe Co for repair.

Defiance Safe will not be held responsible for any other costs that are caused by any warranty claim.

Lifetime guarantee includes

The replacement of any Defiance Safe fire safe that is burnt in a fire. We would need evidence that the fire was legitimate, as well as a written testimonial. The Lifetime guarantee is for swapping the burnt safe with a new equivalent model only. It does not include opening, freight or installation of the old or new safe or any other costs.